Privacy Policy

1. Introduction

Grace Pace Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering for an account or using the Service:

• Account Information: Name, email address, login credentials
• Child Profile Information: Child's name, age, developmental information, strengths, challenges
• Progress Data: Goal selections, micro-step completions, daily reflections, notes
• Photos: Images you upload to document progress and milestones
• Assessment Data: Responses to intake questionnaires about your child's development

2.2 Payment Information

Payment processing is handled by Stripe, a third-party payment processor. We do not store your full credit card information. Stripe collects and processes payment data in accordance with their privacy policy. We receive limited payment information (last 4 digits of card, expiration date) for account management purposes.

2.3 Automatically Collected Information

When you access the Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions and analyze usage patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Create and manage your account, enable goal tracking, generate AI insights
• Personalization: Tailor recommendations, insights, and weekly plans to your child's needs
• Communication: Send account-related emails, service updates, and support responses
• Payment Processing: Process subscriptions and manage billing
• Improvement: Analyze usage patterns to improve features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing). These providers are contractually obligated to protect your data.
• AI Processing: Your progress data is processed by AI systems to generate personalized insights. This data is anonymized where possible and used solely for providing the Service.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We will never share your child's personal information with third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Access Controls: Strict access controls limit who can view your data
• Secure Infrastructure: Data is stored on secure, industry-standard cloud servers
• Regular Audits: We conduct security reviews and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (account-related emails may still be sent)
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Children's Privacy

Grace Pace Services is designed for use by parents and caregivers, not by children directly. We do not knowingly collect personal information from children under 13 without parental consent. The Service collects information about children (provided by parents) for the purpose of developmental tracking, but children are not intended users of the platform. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: